Refund Policy

Shipping

– How long will it take to get my order?
The delivery time for orders is 24-72 working hours since the order is placed.

– What is the shipping cost?
Shipping is free.

– What do I do if my order does not arrive?
If 72 hours have elapsed since the confirmation of your order you have not received it, please contact us through the email contact@absolute-softwares.com

– Which are our shipping costs?

ABSOLUTE SOFTWARES S.L. does not offer goods but only services, so shipping cost are not gazed at. Otherwise, the service is performed in case of being in a personalized package before paying and, in case of buying a pre-estabilished package at most 24 hours later.

Refunds

– How do I do a refund?

If you are not satisfied about one of our products or service, you can do it by fillling this form. If you want to return or exchange a product withing 30 calendar days from the date of receipt.

The purchased product may not have met your expectations. Do not worry, you can exercise your right of withdrawal within 30 calendar days from the receipt of the order. The amount corresponding to the returned product (s) will be reimbursed in approximately 48 hours.

For subscription-based plans, a fill refund will be issued if ABSOLUTE SOFTWARES S.L  has been unable to resolve even a singles issue for you within the first 30 days of subscription.

If one or more issues are resolved, the subscription service fees will not be refundable. Although ABSOLUTE SOFTWARES S.L may, in its sole discretion and on a case-by-case basis, agree to refund of subscription fees after deducting charges for customer service.

For incident-based plans, you will be eligible for reimbursement when any of the following criteria is met:

  • You have all the prerequisites necessary to resolve the issue, and the issue was not resolved until the time count was active.
  • The issue is beyond the scope of the plans.
  • 30 days have not elapsed after the problem was worked by a ABSOLUTE SOFTWARES S.L technician.
 
Cancelation

If you are not sure of your purchase you can cancel your order without problems, as long as it has not been processed (in this case the right of withdrawal could be exercised). You can do it by sending an email to contact@absolute-softwares.com. The payment of the amount paid will be made through the same method you used when making the payment.
In the case of canceling or not accepting a confirmed order regarding products expressly purchased for the client, ABSOLUTE SOFTWARES S.L, may demand the payment of a minimum compensation of 50% of the purchase-sale price, as compensation for damages, as well as all storage costs.

Payment 

-How is the payment done?

The payment will be done through Visa Secure and Master ID Check through platforms such as Addon Payments and Redsys. Shopping safety will be guaranted by the follwing payment services:

Visa Secure

Visa has developed a program which helps confirm your identity when you make an online purchase, protecting againist unauthoraized use of your Visa Card. Every time you make a purchase in our website with Visa Card, the client will receive a verification security code. This code will be valid during 5 minutes and the client will have 3 attempts to introduce it correctly.

ABSOLUTE SOFTWARES S.L does not collect financial data but only the necessary personal infomation  established in the privacy policy. Only the payment gateway will be able to collect financial infomation of the client.

Master ID Check

Master Check has developed a program which helps confirm your identity when you make an online purchase, to avoid unathorized people to use your credit card. Every time you make a purchase in our website with Master Card, the client will receive a verification security code. This code will be valid during 5 minutes and the client will have 3 attempts to introduce it correctly.

ABSOLUTE SOFTWARES S.L does not collect financial data but only the necessary personal infomation  established in the privacy policy. Only the payment gateway will be able to collect financial infomation of the client.

Exceptions

The right of withdrawall is only applicable for individuals. NOT legal entities.
The right of withdrawal will no apply to products such as software, custom equipment. In the case of products with associated digital download code, it is an essential requirement not to have downloaded the content in order to proceed with the full refund. If you have already enjoyed this download, the amount to be refunded will be deducted.